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The Value Of Valuing Those Around You

“One of the main reasons many listeners are there in the first place is to escape reality. It doesn’t make sense to disrupt that escape by pouring a bucket of ice water on them with an angry response.”

Brian Noe




A scary scene took place at Minute Maid Park last Wednesday. Chicago Cubs outfielder Albert Almora Jr. hit a sharp line drive down the left-field line against the Houston Astros. The foul ball struck a four-year-old girl who was taken to a nearby hospital for precautionary reasons. Almora actually cried during the game and was visibly shaken while talking to reporters afterward as he feared for the well-being of the young child.

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At first I thought that Almora had a job to do and needed to pull it together in spite of the ugly situation. Although that’s true, it goes much deeper than that. I later thought about how much better off we’d be as a country if we all cared as deeply about people we don’t even know. Almora talked about wanting to have a relationship with the girl and her family. The compassion he showed is admirable. Cubs manager Joe Maddon described Almora by saying, “He’s a wonderful young man, emotional, sensitive. What’s wrong with that? He cares.”

I agree. What’s wrong with that?

It reminds me of another story that recently took place in Portland, Oregon. On May 17, former Oregon Ducks wide receiver Keanon Lowe disarmed a student at Parkrose High School. After Lowe wrestled a shotgun away from a 19-year-old, he shared some compassionate words with the young man.

“He broke down and I just wanted to let him know that I was there for him,” Lowe said. “I told him I was there to save him. I was there for a reason and that this is a life worth living.”

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I have a hunch that if the gunman felt he was valued that much beforehand, the incident at Parkrose probably never takes place. To me, two of the main causes of major crimes are that the wrongdoers don’t value others, or don’t feel valued themselves.

It is so important in life to show other people that they are valued and have worth. Although it might be easy to forget at times, this concept absolutely applies to the sports radio world as well.

Many listeners flock to sports radio, not only due to their love of sports, but because it’s an escape from reality. Life causes plenty of stress — getting stuck in traffic, raising kids, having to pay the bills on time, a boss that’s yelling at you. Sports radio can serve as a safe zone to help forget about those pressures for a little while. The last thing a listener needs is to get beaten over the head one more time by a host that’s lashing out at them. 

While thinking about this idea it dawned on me that one of my biggest strengths as a host is also one of my biggest weaknesses; I’m incredibly competitive. While that drive to compete fuels my work ethic and other beneficial qualities, it can also cause me to be overly aggressive while stressing a point to a caller or co-host. It’s as if we’re on a football field or the ancient Colosseum doing battle in those moments of debate.

We’re not. We’re just talking sports. It shouldn’t be that serious.

Winning a sports argument should never come at the expense of belittling someone else. One of the main reasons many listeners are there in the first place is to escape reality. It doesn’t make sense to disrupt that escape by pouring a bucket of ice water on them with an angry response. It’d be like going to Burger King for some food and being offered a muffler. That’s not why you went in the first place. We need to provide listeners with what they’re looking for — entertainment and thought-provoking opinions without contentious arguments. 

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Look, sports radio will never be as cuddly as those old Snuggle TV commercials. If Jim on a cell calls in to say, “Hey, I just think that Kirk Cousins is the greatest quarterback in NFL history.” The response doesn’t need to be obnoxiously gentle. Just don’t yell at the caller while saying he’s the biggest bozo in the history of bozos.

Be mindful that one of your main goals as a host is to make people feel like they matter. Going full lambast mode on them in front of their friends and loved ones won’t accomplish this goal.

I’ll never forget a time when I was talking to a manager in his office. A sales guy and friend of mine, Alex, was dropping by to tell me something. Just then the manager literally shooed him away. I went up to Alex afterward to apologize on the manager’s behalf. It was completely unnecessary and made me feel bad for Alex because he wasn’t treated right. Listeners will view hosts the same way if they mistreat the people around them.

It’s easy to admire a person who treats others with respect. Take recently retired NBA star Dwyane Wade for instance. He made a surprise commencement speech to Marjory Stoneman Douglas High School in Parkland, Florida on Sunday. A school shooting last March claimed the lives of 14 students and three staff members. Wade visited the school when it reopened last year and circled back during the commencement ceremony on Sunday.

Wade talked about the challenges the students still face following the mass shooting. He mentioned Joaquin Oliver who was a victim and a huge D-Wade fan that was buried in a Wade jersey. He offered motivational words, but most importantly Wade showed that he cared. He showed compassion and made people feel like they are valued.

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Gestures on a much smaller scale are still worth making. We can’t pump our own gas here in Portland. The state law requires a gas station attendant to do it. I get plenty of things wrong and start to turn green like the Hulk if somebody tailgates me in traffic. (Man, I hate tailgaters.) One small thing I’m proud of is that I always tip the attendants. They all look at me and genuinely feel good after receiving a small payment.

One time I was out of singles and handed an attendant a $10 bill. His exact words were, “Are you sure?” I laughed and said, “Yeah man, that’s all you.” The purpose is that I want those people to feel like they’re valued. I don’t want them to feel like they’re unneeded and taken for granted.

If Keanon Lowe can show compassion to a kid intending to do harm with a shotgun, it isn’t too much to ask hosts to remain calm with listeners who bash them on Twitter. If Albert Almora Jr. and Dwyane Wade can show sympathy to people they don’t even know, it should serve as a great example that we all should strive to do the same.

Showing patience and compassion to people that are disrespectful isn’t easy, but it’s necessary. Why? It’s the right thing to do, and like the title of a song by the great guitarist Steve Vai — “The Audience Is Listening.”

Image result for steve vai the audience is listening

The last place listeners want to experience drama is the place that’s supposed to serve as an escape from it. Make your listeners and co-workers feel like they matter by treating them respectfully. There is always great value in valuing others.

BSM Writers

The Future Is Now, Embrace Amazon Prime Video, AppleTV+

As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible.

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This week has been a reckoning for sports and its streaming future on Amazon Prime Video, AppleTV+, ESPN+, and more.

Amazon announced that Thursday Night Football, which averaged 13 million viewers, generated the highest number of U.S. sign ups over a three hour period in the app’s history. More people in the United States subscribed to Prime during the September 15th broadcast than they did during Black Friday, Prime Day, and Cyber Monday. It was also “the most watched night of primetime in Prime Video’s history,” according to Amazon executive Jay Marine. The NFL and sports in general have the power to move mountains even for some of the nation’s biggest and most successful brands.

This leads us to the conversation happening surrounding Aaron Judge’s chase for history. Judge has been in pursuit of former major leaguer Roger Maris’ record for the most home runs hit during one season in American League history.

The sports world has turned its attention to the Yankees causing national rights holders such as ESPN, Fox, and TBS to pick up extra games in hopes that they capture the moment history is made. Apple TV+ also happened to have a Yankees game scheduled for Friday night against the Red Sox right in the middle of this chase for glory.

Baseball fans have been wildin’ out at the prospects of missing the grand moment when Judge passes Maris or even the moments afterwards as Judge chases home run number 70 and tries to truly create monumental history of his own. The New York Post’s Andrew Marchand has even reported there were talks between YES, MLB, and Apple to bring Michael Kay into Apple’s broadcast to call the game, allow YES Network to air its own production of the game, or allow YES Network to simulcast Apple TV+’s broadcast. In my opinion, all of this hysteria is extremely bogus.

As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible. Amazon brought in NBC to help with production of TNF and if you watch the flow of the broadcast, the graphics of the broadcast, NBC personalities like Michael Smith, Al Michaels, and Terry McAuliffe make appearances on the telecast – it is very clear that the network’s imprint is all over the show.

NBC’s experience in conducting the broadcast has made the viewing experience much more seamless. Apple has also used MLB Network and its personalities for assistance in ensuring there’s no major difference between what you see on air vs. what you’re streaming.

Amazon and Apple have also decided to not hide their games behind a paywall. Since the beginning of the season, all of Apple’s games have been available free of charge. No subscription has ever been required. As long as you have an Apple device and can download Apple TV+, you can watch their MLB package this season.

Guess what? Friday’s game against the Red Sox is also available for free on your iPhone, your laptop, or your TV simply by downloading the AppleTV app. Amazon will also simulcast all Thursday Night Football games on Twitch for free. It may be a little harder or confusing to find the free options, but they are out there and they are legal and, once again, they are free.

Apple has invested $85 million into baseball, money that will go towards your team becoming better hypothetically. They’ve invested money towards creating a new kind of streaming experience. Why in the hell would they offer YES Network this game for free? There’s no better way for them to drive subscriptions to their product than by offering fans a chance at watching history on their platform.

A moment like this are the main reason Apple paid for rights in the first place. When Apple sees what the NFL has done for Amazon in just one week and coincidentally has the ability to broadcast one of the biggest moments in baseball history – it would be a terrible business decision to let viewers watch it outside of the Apple ecosystem and lose the ability to gain new fans.

It’s time for sports fans to grow up and face reality. Streaming is here to stay. 

MLB Network is another option

If you don’t feel like going through the hassle of watching the Yankees take on the Red Sox for free on Apple TV+, MLB Network will also air all of Judge’s at bats live as they are happening. In case the moment doesn’t happen on Apple TV+ on Friday night, Judge’s next games will air in full on MLB Network (Saturday), ESPN (Sunday), MLB Network again (Monday), TBS (Tuesday) and MLB Network for a third time on Wednesday. All of MLB Network’s games will be simulcast of YES Network’s local New York broadcast. It wouldn’t shock me to see Fox pick up another game next Thursday if the pursuit still maintains national interest.

Quick bites

  • One of the weirdest things about the experience of streaming sports is that you lose the desire to channel surf. Is that a good thing or bad thing? Brandon Ross of LightShed Ventures wonders if the difficulty that comes with going from app to app will help Amazon keep viewers on TNF the entire time no matter what the score of the game is. If it does, Amazon needs to work on developing programming to surround the games or start replaying the games, pre and post shows so that when you fall asleep and wake up you’re still on the same stream on Prime Video or so that coming to Prime Video for sports becomes just as much of a habit for fans as tuning in to ESPN is.
  • CNN has announced the launch of a new morning show with Don Lemon, Poppy Harlow and Kaitlin Collins. Variety reports, “Two people familiar with plans for the show say it is likely to use big Warner Bros. properties — a visit from the cast of HBO’s Succession or sports analysis from TNT’s NBA crew — to lure eyeballs.” It’ll be interesting to see if Turner Sports becomes a cornerstone of this broadcast. Will the NBA start doing schedule releases during the show? Will a big Taylor Rooks interview debut on this show before it appears on B/R? Will the Stanley Cup or Final Four MVP do an interview on CNN’s show the morning after winning the title? Does the show do remote broadcasts from Turner’s biggest sports events throughout the year?
  • The Clippers are back on over the air television. They announced a deal with Nexstar to broadcast games on KTLA and other Nexstar owned affiliates in California. The team hasn’t reached a deal to air games on Bally Sports SoCal or Bally Sports Plus for the upcoming season. Could the Clippers pursue a solo route and start their own OTT service in time for the season? Are they talking to Apple, Amazon, or ESPN about a local streaming deal? Is Spectrum a possible destination? I think these are all possibilities but its likely that the Clippers end up back on Bally Sports since its the status quo. I just find it interesting that it has taken so long to solidify an agreement and that it wasn’t announced in conjunction with the KTLA deal. The Clippers are finally healthy this season, moving into a new arena soon, have the technology via Second Spectrum to produce immersive game casts. Maybe something is brewing?
  • ESPN’s Monday Night Football double box was a great concept. The execution sucked. Kudos to ESPN for adjusting on the fly once complaints began to lodge across social media. I think the double box works as a separate feed. ESPN2 should’ve been the home to the double box. SVP and Stanford Steve could’ve held a watch party from ESPN’s DC studio with special guests. The double box watch party on ESPN2 could’ve been interrupted whenever SVP was giving an update on games for ESPN and ABC. It would give ESPN2 a bit of a behind the scenes look at how the magic happens similarly to what MLB Tonight did last week. Credit to ESPN and the NFL for experimenting and continuing to try and give fans unique experiences.

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BSM Writers

ESPN Shows Foresight With Monday Night Football Doubleheader Timing

ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7 and then 10 on their primary channel.

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The Monday Night Football doubleheader was a little bit different this time around for ESPN.

First, it came in Week 2 instead of Week 1. And then, the games were staggered 75 minutes apart on two different channels, the Titans and Bills beginning on ESPN at 7:15 PM ET and the Vikings at the Eagles starting at 8:30 PM on ABC and ESPN+. This was a departure from the usual schedule in which the games kicked off at 7:00 PM ET and then 10:00 PM ET with the latter game on the West Coast.

ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7:00 PM and then 10:00 PM ET on their primary channel. That’s the typical approach, right? The NFL is the most valuable offering in all of sports and ESPN would have at least six consecutive hours of live programming without any other game to switch to.

Instead, they staggered the starts so the second game kicked off just before the first game reached halftime. They placed the games on two different channels, which risked cannibalizing their audience. Why? Well, it’s the same reason that ESPN was so excited about the last year’s Manningcast that it’s bringing it back for 10 weeks this season. ESPN is not just recognizing the reality of how their customers behave, but they’re embracing it.

Instead of hoping with everything they have that the customer stays in one place for the duration of the game, they’re recognizing the reality that they will leave and providing another product within their portfolio to be a destination when they do.

It’s the kind of experiment everyone in broadcasting should be investigating because, for all the talk about meeting the customer where they are, we still tend to be a little bit stubborn about adapting to what they do. 

Customers have more choices than ever when it comes to media consumption. First, cable networks softened the distribution advantages of broadcast networks, and now digital offerings have eroded the distribution advantages of cable networks. It’s not quite a free-for-all, but the battle for viewership is more intense, more wide open than ever because that viewer has so many options of not just when and where but how they will consume media.

Programmers have a choice in how to react to this. On the one hand, they can hold on tighter to the existing model and try to squeeze as much out of it as they can. If ESPN was thinking this way it would stack those two Monday night games one after the other just like it always has and hope like hell for a couple of close games to juice the ratings. Why would you make it impossible for your customer to watch both of these products you’ve paid so much to televise?

I’ve heard radio programmers and hosts recite take this same approach for more than 10 years now when it comes to making shows available on-demand. Why would you give your customers the option of consuming the product in a way that’s not as remunerative or in a way that is not measured?

That thinking is outdated and it is dangerous from an economic perspective because it means you’re trying to make the customer behave in your best interest by restricting their choices. And maybe that will work. Maybe they like that program enough that they’ll consume it in the way you’d prefer or maybe they decide that’s inconvenient or annoying or they decide to try something else and now this customer who would have listened to your product in an on-demand format is choosing to listen to someone else’s product entirely.

After all, you’re the only one that is restricting that customer’s choices because you’re the only one with a desire to keep your customer where he is. Everyone else is more than happy to give your customer something else. 

There’s a danger in holding on too tightly to the existing model because the tighter you squeeze, the more customers will slip through your fingers, and if you need a physical demonstration to complete this metaphor go grab a handful of sand and squeeze it hard.

Your business model is only as good as its ability to predict the behavior of your customers, and as soon as it stops doing that, you need to adjust that business model. Don’t just recognize the reality that customers today will exercise the freedom that all these media choices provide, embrace it.

Offer more products. Experiment with more ways to deliver those products. The more you attempt to dictate the terms of your customer’s engagement with your product, the more customers you’ll lose, and by accepting this you’ll open yourself to the reality that if your customer is going to leave your main offering, it’s better to have them hopping to another one of your products as opposed to leaving your network entirely.

Think in terms of depth of engagement, and breadth of experience. That’s clearly what ESPN is doing because conventional thinking would see the Manningcast as a program that competes with the main Monday Night Football broadcast, that cannibalizes it. ESPN sees it as a complimentary experience. An addition to the main broadcast, but it also has the benefit that if the customer feels compelled to jump away from the main broadcast – for whatever reason – it has another ESPN offering that they may land on.

I’ll be watching to see what ESPN decides going forward. The network will have three Monday Night Football doubleheaders beginning next year, and the game times have not been set. Will they line them up back-to-back as they had up until this year? If they do it will be a vote of confidence that its traditional programming approach that evening is still viable. But if they overlap those games going forward, it’s another sign that less is not more when it comes to giving your customers a choice in products.

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BSM Writers

Media Noise: Sunday Ticket Has Problems, Marcellus Wiley Does Not

Demetri Ravanos




On this episode of Media Noise, Demetri is joined by Brian Noe to talk about the wild year FS1’s Marcellus Wiley has had and by Garrett Searight to discuss the tumultuous present and bright future of NFL Sunday Ticket.






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