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What Can Sports Radio Learn From Uber?

“Like the Uber driver, the show may have been on the air for 10 minutes or 3 hours before you tuned in. None of that other time matters to you as a listener.”

Matt Fishman

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I have been lucky enough over the past six months to interview two really sharp sports programmers–Chris Kinard of 106.7 The Fan in Washington, DC and Jason Dixon of SiriusXM Sports. In our conversations, they both stressed the importance of understanding how listeners use their respective products. In essence, listeners consume sports radio less frequently than we used to think and for shorter periods of time. The rarity is a person who listens to an entire show. 

SiriusXM’s Jason Dixon told me about a listening misconception, “We live and breathe radio. We think radio is a very important decision in people’s lives that they make on a daily basis. That’s what the inside thinker is. The reality is that it’s a split-second decision that doesn’t have much passion behind it.”

The Fan’s Chris Kinard continued about how often people listen, “One thing I think a lot of hosts are maybe not aware of, or take for granted, is that they think people listen everyday. Our P1s don’t even listen four days a week, maybe three and a half.” 

With that in mind, both Kinard and Dixon have had to retrain their hosts to try and understand that to the listener, the show time is from when they tune in and when they tune out. Often that is their commute time from when they get into the car and when they get out. It can be five minutes, fifteen, maybe 45 minutes to an hour. 

So as a way for PDs to explain this better to their hosts, I may have found the perfect analogy to help the hosts understand. This is meant as no offense to either a sports talk host or an Uber driver, or even those who do both. It is merely meant to make a point. 

You’ve decided to take an Uber somewhere. It could be from home to work, work to dinner, dinner to home, to a ball game, wherever. You request the ride on the app and the driver shows up.  This is when your ride begins. It doesn’t matter if the driver has been on the road for 10 minutes or four hours. It doesn’t matter if he has been in bad traffic or if gas prices are high. What matters to you is the period of time from when you get in the car and get to your destination. 

Image result for uber driver

Here the criteria may be subjective, but likely here’s what you are looking for from your ride:

  • Safety
  • Arriving to your destination in a timely manner
  • A professional and focused driver
  • Comfortable ride (seats and temperature)
  • Good music, conversation or to be left alone 

For argument’s sake, let’s say the average Uber ride is about 15 minutes. Your driver has exactly 15 minutes to give you his or her best based on the above criteria. Not a lot of time, especially if that driver may be working eight or more hours that day. Even so, no matter how long your Uber driver is on the road is of zero consequence to you. All you care about is your 15 minute ride.

Now let’s compare that to a sports talk show. Like the Uber driver, the show may have been on the air for 10 minutes or 3 hours before you tuned in. None of that other time matters to you as a listener. You care about the time you are listening. Say it’s 15 minutes like the Uber example above. Here’s what you are likely looking for from the sports talk show during that time:

  • Any new sports news, especially something that may have happened while you were at work or somewhere else not listening.
  • To be entertained. Make the listener smile, laugh or lean in.
  • Comfortable. It should be a comfortable listen. The host or show shouldn’t make you feel uncomfortable, or worse–unwelcome!
  • Those 15 minutes should feel like the best, most important 15 minutes of the program. 

Take this analogy to your talent. Many of them, especially in major markets, use or have used Uber or some kind of ride sharing service. It should make sense to them how similar a radio listener is to an Uber passenger and why every part of every show requires putting their best foot forward.

Image result for uber driver rating

And please, please, stop telling your audience what hour of the show you are in or what great guests you had on earlier–that they likely missed!! Think of this as a free tip and a way to help your talent understand the way people listen in 2019.

BSM Writers

Being Wrong On-Air Isn’t A Bad Thing

…if you feel yourself getting uncomfortable over the fact that you were wrong, stop to realize that’s your pride talking. Your ego. And if people call you out for being wrong, it’s actually a good sign.

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WRONG BAD

In the press conference after the Warriors won their fourth NBA title in eight years, Steph Curry referenced a very specific gesture from a very specific episode of Get Up that aired in August 2021.

“Clearly remember some experts and talking heads putting up the big zero,” Curry said, then holding up a hollowed fist to one eye, looking through it as if it were a telescope.

“How many championships we would have going forward because of everything we went through.”

Yep, Kendrick Perkins and Domonique Foxworth each predicted the Warriors wouldn’t win a single title over the course of the four-year extension Curry had just signed. The Warriors won the NBA title and guess what? Curry gets to gloat.

The funny part to me was the people who felt Perkins or Foxworth should be mad or embarrassed. Why? Because they were wrong?

That’s part of the game. If you’re a host or analyst who is never wrong in a prediction, it’s more likely that you’re excruciatingly boring than exceedingly smart. Being wrong is not necessarily fun, but it’s not a bad thing in this business.

You shouldn’t try to be wrong, but you shouldn’t be afraid of it, either. And if you are wrong, own it. Hold your L as I’ve heard the kids say. Don’t try to minimize it or explain it or try to point out how many other people are wrong, too. Do what Kendrick Perkins did on Get Up the day after the Warriors won the title.

“When they go on to win it, guess what?” He said, sitting next to Mike Greenberg. “You have to eat that.”

Do not do what Perkins did later that morning on First Take.

Perkins: “I come on here and it’s cool, right? Y’all can pull up Perk receipts and things to that nature. And then you give other people a pass like J-Will.”

Jason Williams: “I don’t get passes on this show.”

Perkins: “You had to, you had a receipt, too, because me and you both picked the Memphis Grizzlies to beat the Golden State Warriors, but I’m OK with that. I’m OK with that. Go ahead Stephen A. I know you’re about to have fun and do your thing. Go ahead.”

Stephen A. Smith: “First of all, I’m going to get serious for a second with the both of you, especially you, Perk, and I want to tell you something right now. Let me throw myself on Front Street, we can sit up there and make fun of me. You know how many damn Finals predictions I got wrong? I don’t give a damn. I mean, I got a whole bunch of them wrong. Ain’t no reason to come on the air and defend yourself. Perk, listen man. You were wrong. And we making fun, and Steph Curry making fun of you. You laugh at that my brother. He got you today. That’s all. He got you today.”

It’s absolutely great advice, and if you feel yourself getting uncomfortable over the fact that you were wrong, stop to realize that’s your pride talking. Your ego. And if people call you out for being wrong, it’s actually a good sign. It means they’re not just listening, but holding on to what you say. You matter. Don’t ruin that by getting defensive and testy.

WORTH EVERY PENNY

I did a double-take when I saw Chris Russo’s list of the greatest QB-TE combinations ever on Wednesday and this was before I ever got to Tom Brady-to-Rob Gronkowski listed at No. 5. It was actually No. 4 that stopped me cold: Starr-Kramer.

My first thought: Jerry Kramer didn’t play tight end.

My second thought: I must be unaware of this really good tight end from the Lombardi-era Packers.

After further review, I don’t think that’s necessarily true, either. Ron Kramer did play for the Lombardi-era Packers, and he was a good player. He caught 14 scoring passes in a three-year stretch where he really mattered, but he failed to catch a single touchdown pass in six of the 10 NFL seasons he played. He was named first-team All-Pro once and finished his career with 229 receptions.

Now this is not the only reason that this is an absolutely terrible list. It is the most egregious, however. Bart Starr and Kramer are not among the 25 top QB-TE combinations in NFL history let alone the top five. And if you’re to believe Russo’s list, eighty percent of the top tandems played in the NFL in the 30-year window from 1958 to 1987 with only one tandem from the past 30 years meriting inclusion when this is the era in which tight end production has steadily climbed.

Then I found out that Russo is making $10,000 per appearance on “First Take.”

My first thought: You don’t have to pay that much to get a 60-something white guy to grossly exaggerate how great stuff used to be.

My second thought: That might be the best $10,000 ESPN has ever spent.

Once a week, Russo comes on and draws a reaction out of a younger demographic by playing a good-natured version of Dana Carvey’s Grumpy Old Man. Russo groans to JJ Redick about the lack of fundamental basketball skills in today’s game or he proclaims the majesty of a tight end-quarterback pairing that was among the top five in its decade, but doesn’t sniff the top five of all-time.

And guess what? It works. Redick rolls his eyes, asks Russo which game he’s watching, and on Wednesday he got me to spend a good 25 minutes looking up statistics for some Packers tight end I’d never heard of. Not satisfied with that, I then moved on to determine Russo’s biggest omission from the list, which I’ve concluded is Philip Rivers and Antonio Gates, who connected for 89 touchdowns over 15 seasons, which is only 73 more touchdowns than Kramer scored in his career. John Elway and Shannon Sharpe should be on there, too.

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BSM Writers

Money Isn’t The Key Reason Why Sellers Sell Sports Radio

I started selling sports radio because I enjoyed working with clients who loved sports, our station, and wanted to reach fans with our commercials and promotions.

Jeff Caves

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Radio Sales

A radio salesperson’s value being purely tied to money is overrated to me. Our managers all believe that our main motivation for selling radio is to make more money. They see no problem in asking us to sell more in various ways because it increases our paycheck. We are offered more money to sell digital, NTR, to sell another station in the cluster, weekend remotes, new direct business, or via the phone in 8 hours. 

But is that why you sell sports radio?

In 2022, the Top 10 highest paying sales jobs are all in technology. Not a media company among them. You could argue that if it were all about making money, we should quit and work in tech. Famous bank robber Willie Sutton was asked why he robbed twenty banks over twenty years. He reportedly said,” that’s where the money is”. Sutton is the classic example of a person who wanted what money could provide and was willing to do whatever it took to get it, BUT he also admitted he liked robbing banks and felt alive. So, Sutton didn’t do it just for the money.

A salesperson’s relationship with money and prestige is also at the center of the play Death of a Salesman. Willy Loman is an aging and failing salesman who decides he is worth more dead than alive and kills himself in an auto accident giving his family the death benefit from his life insurance policy. Loman wasn’t working for the money. He wanted the prestige of what money could buy for himself and his family. 

Recently, I met a woman who spent twelve years selling radio from 1999-2011. I asked her why she left her senior sales job. She said she didn’t like the changes in the industry. Consolidation was at its peak, and most salespeople were asked to do more with less help. She described her radio sales job as one with “golden handcuffs”. The station paid her too much money to quit even though she hated the job. She finally quit. The job wasn’t worth the money to her.

I started selling sports radio because I enjoyed working with clients who loved sports, our station, and wanted to reach fans with our commercials and promotions. I never wanted to sell anything else and specifically enjoyed selling programming centered around reaching fans of Boise State University football. That’s it. Very similar to what Mark Glynn and his KJR staff experience when selling Kraken hockey and Huskies football.  

I never thought selling sports radio was the best way to make money. I just enjoyed the way I could make money. I focused on the process and what I enjoyed about the position—the freedom to come and go and set my schedule for the most part. I concentrated on annual contracts and clients who wanted to run radio commercials over the air to get more traffic and build their brand.

Most of my clients were local direct and listened to the station. Some other sales initiatives had steep learning curves, were one-day events or contracted out shaky support staff. In other words, the money didn’t motivate me enough. How I spent my time was more important. 

So, if you are in management, maybe consider why your sales staff is working at the station. Because to me, they’d be robbing banks if it were all about making lots of money.  

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BSM Writers

Media Noise: BSM Podcast Network Round Table

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Demetri Ravanos welcomes the two newest members of the BSM Podcast Network to the show. Brady Farkas and Stephen Strom join for a roundtable discussion that includes the new media, Sage Steele and Roger Goodell telling Congress that Dave Portnoy isn’t banned from NFL events.

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