"Make a plan for 2023 that includes renewals and upsells."
"For us, if your customer ends up leaving because they ran in to an unexpected crisis when their building burned down it’s one thing, but when...
"Long term. Short term. They’re like offense and defense, you need them both to win."
I love Christmas time. It is without a doubt my favorite holiday. I like everything that comes along with it: Christmas music (it doesn’t get much...
I believe it might be law that when one is writing a column this close to Thanksgiving, you must write about what you’re thankful for. I’ve always...